Customer Care Representative - WFH

Remote
Full Time
Entry Level

About Us
We’re not your typical insurance agency—we’re a people-first, tech-forward, and growth-driven team serving working families with industry-leading life and supplemental insurance solutions. Our culture is built on flexibility, purpose, and growth.

The Role
As a Client Success Specialist, you’ll be the heart of our client experience—supporting policyholders, answering questions, and ensuring customers feel confident and cared for. You’ll act as a trusted advisor who makes insurance simple and empowering.

What You’ll Do

  • Build and maintain strong client relationships post-sale

  • Guide clients through policy benefits, updates, and claims

  • Educate clients so they clearly understand their coverage

  • Collaborate with team leads for smooth onboarding and support

  • Serve as the go-to contact for service-related needs

What We’re Looking For

  • Excellent communication and people skills (you love helping others)

  • Tech-savvy and comfortable working remotely

  • Organized, detail-oriented, and self-motivated

  • Customer service or insurance experience is a plus (not required)

  • Must be legally eligible to work in the U.S. or Canada

✨ Perks

  • 100% remote with flexible scheduling

  • Weekly pay + performance incentives

  • Award-winning training and mentorship

  • Fast-track career growth

  • A mission-driven, people-first culture

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