Customer Service Rep - Work From Home

We’re a mission-driven organization helping protect the financial security of working families across the U.S. and Canada. With over 60 years of proven experience and trusted relationships with thousands of labor unions and associations, we specialize in delivering exclusive life and supplemental insurance benefits to those who need it most.

As demand continues to grow, we’re expanding our virtual team. This is your opportunity to be part of a high-integrity, high-performance environment where your work makes a real difference.

About the Role:

This remote position is designed for driven individuals who are ready to take charge of their income and career growth. You’ll be working directly with pre-qualified leads — no cold calling or chasing down uninterested prospects.

Your Responsibilities:

• Connect with members who’ve requested benefits information

• Schedule and conduct virtual benefit consultations

• Educate clients on their options and help them choose the right protection

• Assist in completing applications and ensuring accuracy

• Follow up to ensure satisfaction and ongoing support

• Participate in leadership development programs and team coaching

Ideal Candidate:

• Strong communicator who thrives in virtual environments

• Professional, self-motivated, and results-oriented

• Passionate about helping others and providing top-tier service

• Comfortable using digital tools and video platforms

• Previous sales or customer service experience is helpful but not required

• Must be authorized to work in the United States or Canada

What We Provide:

• 100% remote work — no commuting, flexible schedule

• Uncapped earning potential with weekly pay + performance bonuses

• Full health benefits after probationary period

• Leadership opportunities and ongoing training

• Incentive trips to top destinations like Las Vegas, Cancun, and more

• A community that supports your personal and professional success