Remote - Entry Level Customer Service

About Us

For generations, we’ve partnered with unions, credit unions, and associations across Canada to deliver permanent benefits that families depend on. Our mission is to provide working families and their children with lasting protection and peace of mind. As we expand, we’re searching for driven individuals who want to grow their careers while making a meaningful difference.

The Opportunity

We’re hiring entry-level representatives to guide members through their benefit options and ensure ongoing support. This role is ideal for individuals who enjoy teamwork, clear communication, and professional growth — all within a flexible, remote-first environment.

Responsibilities

• Meet with members virtually (Zoom/phone) to review benefit requests

• Explain coverage options and answer questions clearly

• Provide follow-up service and maintain strong client relationships

• Complete applications and records with accuracy and detail

• Collaborate with teammates and share ideas to improve processes

Requirements

• Eligible to work in the U.S.

• High school diploma or equivalent (college experience an asset)

• Customer service, sales, or team-based experience is helpful but not required

• Comfortable using Zoom and online tools with attention to detail

• Strong communication skills — written and verbal

Preferred Skills

• Team-oriented mindset with a collaborative approach

• Ability to adapt quickly in changing environments

• Organized, reliable, and self-motivated

• Confident using digital platforms to engage with clients

What We Offer

• Comprehensive benefits including dental, prescription, travel insurance, and life coverage

• Remote flexibility — design a schedule that fits your life

• Incentives & recognition with bonuses and annual trips (Bahamas, Cancun, Las Vegas, and more)

• Career growth with structured training and leadership development

• Supportive culture where your contributions are valued and rewarded