Client Service Representative - Work From Home
Who We Are
For decades, we’ve partnered with unions, credit unions, and associations across Canada to deliver reliable permanent benefits to their members. Our purpose is simple: to protect working families and their children by ensuring they have access to the security and support they need. As we continue to grow, we’re looking for motivated individuals who want more than just a job — a career that makes a difference.
The Role
We’re seeking entry-level representatives to connect with members, walk them through their benefit options, and provide ongoing service and support. This opportunity is perfect for those who value collaboration, clear communication, and professional development in a flexible, people-focused environment.
What You’ll Do
Host virtual appointments (via Zoom/phone) to review benefit programs with members
Work with teammates to achieve shared performance goals
Answer questions, resolve concerns, and maintain strong client relationships
Ensure accuracy in documentation and record-keeping
Contribute ideas during team meetings to enhance client experience and streamline processes
What You’ll Bring
Authorization to work in the U.S.
High school diploma or equivalent (additional education is an asset)
Experience in customer service, sales, or team-based roles is an advantage (not required)
Comfortable using Zoom and digital tools with strong attention to detail
Excellent listening and communication skills — both written and verbal
Preferred Skills
Team-first attitude with strong collaboration abilities
Adaptability in a fast-changing environment
Strong organizational habits and personal accountability
Confidence using online platforms to connect with clients
Why You’ll Love Working Here
Full benefits package including dental, prescription coverage, travel insurance, and life benefits
Remote-first flexibility — design a schedule that works for you
Performance rewards including bonuses and company-paid trips (Cancun, Bahamas, Las Vegas, and more)
Career growth through structured training, leadership development, and advancement opportunities
Supportive culture where you’re recognized, valued, and set up to succeed