Customer Service Representative

Remote
Full Time
Entry Level

About Us

We partner with unions and member-based organizations across North America, helping their families understand and access the supplemental benefits available to them. As the only union-backed provider in our field, we’re known for honesty, clarity, and dependable support.

Position Overview

This remote role focuses on assisting union members who request benefit information. You’ll speak with them through scheduled calls or virtual meetings, explain their coverage options in simple terms, and complete digital documents to help them finalize their benefits. Every conversation you have helps a family make informed decisions about their financial security.

 Responsibilities

  • Connect with members via phone or Zoom

  • Lead structured benefit consultations

  • Explain program details clearly and simply

  • Complete digital forms with accuracy

  • Provide follow-up and ongoing support

 What We Offer

  • Weekly pay + bonuses

  • Flexible full-time schedule

  • Fully remote work environment

  • Advancement and leadership opportunities

  • Residual income potential

  • Health, dental, and vision options

  • 1-on-1 training and mentorship

  • Annual company trips (Disney, Cancun, Vegas, Bahamas, etc.)

 Who Succeeds Here

  • Strong communicators

  • Reliable, organized workers

  • People who enjoy helping families

  • High school diploma or equivalent

  • Customer service or sales experience (helpful, not required)

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