Client Service Representative - Remote
About Us
We proudly partner with labor unions, credit unions, associations, and their members across Canada, providing families with the permanent benefits they rely on. For decades, our mission has been to protect working families and children, ensuring they have the support and security they deserve. We are now expanding our team and seeking motivated individuals who want to build meaningful careers while making a real impact.
The Opportunity
We are looking for entry-level representatives to connect with members, explain their permanent benefit options, and provide ongoing service and support. This position is ideal for individuals who value teamwork, communication, and professional growth, and who want to thrive in a flexible, supportive environment.
Key Responsibilities
Engage with members virtually through Zoom and phone calls to explain benefit programs
Collaborate with team members to meet shared goals and performance standards
Answer questions, address concerns, and provide consistent follow-up service
Accurately complete documentation and maintain client records to company standards
Participate in team meetings and contribute ideas to improve processes and client experiences
Requirements
Legally eligible to work in the United States
High school diploma or equivalent (post-secondary education is an asset)
Previous experience in customer service, sales, or team collaboration is an advantage but not required
Proficiency with Zoom and online platforms, with strong attention to detail and accuracy
Excellent listening skills and the ability to communicate effectively both verbally and in writing
Preferred Qualifications
Team-oriented mindset with strong collaboration skills
Ability to adapt quickly in changing environments
Strong organizational skills and accountability
Confidence using virtual tools and platforms to engage with clients
Why Join Us?
Comprehensive benefits package including dental, prescription coverage, travel insurance, and death benefit
Remote-first work environment with the flexibility to design your own schedule
Performance-based incentives including bonuses and all-expenses-paid trips to destinations such as Cancun, the Bahamas, and Las Vegas
Career advancement opportunities with in-depth training, leadership development, and rapid growth potential
Supportive team culture where every member is valued and empowered to succeed