Customer Service Trainee - WFH
About Our Organization
Our work is rooted in a long history of standing beside the families who make up the backbone of North America’s workforce. Over the years, we’ve built trusted partnerships with thousands of unions and member-focused organizations, ensuring their communities receive honest, straightforward support when it comes to navigating their supplemental benefits.
As the only benefits provider fully backed by union labor, we take pride in the standards we uphold—integrity, clarity, accountability, and respect. Families choose us because they know we operate with their best interests at heart, and we strive every day to live up to that responsibility.
Position Overview
This role isn’t simply about working from home—it’s about making a meaningful difference. You’ll be assisting union members who have personally asked for benefit information. Your purpose is to guide them, answer questions, and help them understand the programs designed to support and protect their households.
Key responsibilities include:
Connecting with members through scheduled calls or virtual meetings
Leading structured benefit consultations with clarity and professionalism
Breaking down coverage details in a simple, easy-to-understand way
Completing digital documents accurately and efficiently
Maintaining long-term relationships through consistent communication and follow-up
Every conversation you have empowers a family to make informed decisions about their financial security and future well-being.
What We Offer
Weekly Pay & Bonuses – competitive income with performance incentives
A Clear Path Upward – structured opportunities to move into leadership
Flexible Hours – create a full-time schedule that suits your life
Fully Remote Environment – work from anywhere with dependable systems
Residual Income Potential – long-term earnings through renewals
Health, Dental & Vision Options – comprehensive benefits available
Professional Development – ongoing mentorship, coaching, and support
Annual Company Trips – all-expenses-paid travel to top destinations such as Disney, Puerto Rico, Las Vegas, Cancun, and the Bahamas
Who Thrives in This Role
We’re looking for individuals who bring:
Strong communication skills and confidence when speaking with others
Organized work habits and dependability
A true interest in supporting and educating families
A high school diploma or equivalent
Customer service, retail, or sales experience (helpful but not required)