Customer Service Rep - Work From Home

Remote
Full Time
Entry Level

Our organization operates under a fully unionized benefits structure and partners with tens of thousands of unions and member-based associations across North America and internationally. For more than six decades, we have focused on providing supplemental and long-term benefit programs designed to support working families throughout different stages of life.

What the Role Involves

  • Communicating with members through inbound and outbound calls

  • Scheduling and conducting virtual appointments with individuals who request benefit information

  • Presenting benefit programs in a clear and professional manner

  • Completing digital documentation accurately and efficiently

  • Supporting quality standards and ongoing professional development

What We’re Looking For

  • Strong verbal communication and interpersonal skills

  • Positive attitude and professional demeanor

  • Ability to work effectively with individuals and teams

  • Customer service or client-facing experience is an asset

  • Comfortable working with basic computer systems and digital tools

  • Authorized to work in the United States or Canada

What’s Offered

  • Comprehensive benefits package

  • Fully remote work environment

  • Flexible scheduling options

  • Weekly compensation with performance-based bonus opportunities

  • Eligibility for company-sponsored annual travel incentives

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