Entry Level Customer Service - WFH
About Us
We partner with labor unions, credit unions, and professional associations across North America to deliver supplemental benefit programs that strengthen financial protection and long-term security for members and their families. Through these partnerships, we help working individuals safeguard their income, health, and peace of mind.
Built on integrity, service, and genuine care, our organization is known for providing clear, personalized guidance — ensuring every member fully understands the options available to them. We know every family’s situation is unique, and we tailor our support to match their needs.
Our mission is simple: to empower and protect hardworking families. We aim to make a real difference through programs that bring lasting stability and reassurance. As we continue to grow, we’re looking for motivated, people-focused professionals ready to build a meaningful remote career that combines purpose, growth, and flexibility.
The Opportunity
This role allows you to make a real impact every day. You’ll be the trusted connection between members and the benefits they’ve requested. Through virtual consultations, you’ll listen, guide, and help families choose options that align with their goals.
You’ll enjoy the freedom of a fully remote position, with the flexibility to design your schedule and maintain balance while working alongside a supportive, like-minded team. This is more than a job — it’s a career built on performance, purpose, and growth.
Key Responsibilities
Conduct virtual and phone consultations with members interested in their benefit options.
Build trust through active listening and empathy.
Clearly explain programs and guide families to informed decisions.
Maintain accurate digital records and organized documentation.
Collaborate with teammates to achieve shared goals and uphold service excellence.
Participate in ongoing training and professional development.
Contribute ideas to improve efficiency and the member experience.
Qualifications
Legally authorized to work in the U.S. or Canada.
High school diploma or equivalent (post-secondary education is an asset).
Comfortable using Zoom, email, and digital tools.
Strong communication and interpersonal skills.
Self-motivated and organized in a remote setting.
Experience in customer service, sales, or client relations is helpful, but not required — full training provided.
Ideal Traits
Empathetic and relationship-focused.
Dependable, adaptable, and organized.
A strong team player who values accountability.
Professional and confident communicator who always puts people first.
What We Offer
Comprehensive benefits, including life, dental, prescription, and travel coverage.
Remote work flexibility and balanced scheduling.
Performance bonuses, incentives, and travel rewards.
Continuous mentorship and leadership development.
A supportive, inclusive culture that celebrates effort, growth, and success.
Make an Impact
If you’re passionate about helping others and want a career that offers purpose, stability, and recognition, this is your chance to thrive.
Join a team that helps thousands of families across North America gain confidence in their financial future — where your effort is valued, your growth is encouraged, and your success is shared.