Customer Service Specialist - Work From Home
About Us
For over half a century, we’ve been dedicated to protecting working families by making sure they have access to the benefits and support they need. Partnering with thousands of unions and associations across North America, we proudly operate with a 100% union label—something no other organization in our industry can claim. Our commitment is simple: to provide families with peace of mind, built on trust, consistency, and care.
The Opportunity
This is not just another remote job—it’s an opportunity to build a lasting career with real impact. You’ll be working with union members who have already shown interest in learning more about their benefits. Your role is to guide them, answer their questions, and ensure they clearly understand their options.
Day to day, you’ll connect with members via phone or video calls, schedule and conduct consultations, explain benefit programs, and handle follow-up and paperwork. Every call you make matters—because the protection you help provide directly strengthens the security of hardworking families.
Why You’ll Love This Role
Earn as You Grow – Weekly pay with bonuses (average first year income ~$55K)
Career Pathways – Clear advancement into leadership and management roles
Work-Life Balance – Flexible scheduling to fit your lifestyle
Remote Freedom – 100% virtual with full digital support
Financial Stability – Residual income through client renewals
Comprehensive Benefits – Full health coverage provided
Personalized Training – One-on-one mentorship to set you up for success
Recognition & Rewards – Annual incentive trips to exciting destinations (past trips include Puerto Rico, Cancun, Disney, Las Vegas, and the Bahamas)
What We’re Looking For
Strong communication skills and a people-first mindset
Good organization and time-management habits
High school diploma or equivalent (post-secondary education is an asset)
Previous experience in customer service, sales, or client relations is helpful, but not required
👉 If you’re ready to start a career where you can grow professionally, earn competitively, and make a difference in people’s lives—apply today.