Position Summary

• AIL is a well-established provider of insurance and supplemental benefits.
• The company is known for delivering strong customer service with transparency, professionalism, and integrity.
• We are currently hiring service-minded individuals with strong communication skills for sales and customer service representative roles.
• This opportunity is ideal for someone who enjoys helping people, is willing to learn, and is looking for long-term career growth.

Company Background

• AIL has been serving families for over 68 years.
• The company works with more than 40,000 unions and associations across North America.
• AIL serves over 5 million members and continues to grow.
• The company has over $58.9 billion of insurance in force.
• AIL holds an A+ Superior rating from AM Best for financial strength.
• Union members request these benefit programs because traditional workplace benefits may be reduced or eliminated after leaving employment or retiring.
• AIL helps provide permanent benefit solutions designed to protect members and their families long term.
• The company has been recognized as one of the top workplaces in North America, earning multiple Best Workplace awards and being named one of Forbes’ Happiest Places to Work.

Daily Responsibilities

• Handle inbound and outbound calls with members.
• Schedule and confirm virtual appointments.
• Present benefit options through video meetings.
• Assist members with applications and required documentation.
• Maintain accurate records and follow quality standards.
• Use basic computer systems to manage client information.
• Participate in ongoing training, mentorship, and leadership development.

What We Offer

• Weekly advances and performance bonuses.
• First-year average income potential of $55,000.
• Long-term career advancement opportunities.
• Flexible work schedule.
• Remote work-from-home option.
• Residual income opportunities.
• Full health benefits.
• Hands-on one-on-one training.
• Supportive team environment.
• Leadership development and mentorship.
• Annual company trips to exciting destinations.

Minimum Qualifications

• Strong communication skills.
• Good time management and organizational skills.
• High school diploma required.
• Post-secondary education is preferred but not required.
• Customer service, sales, or retail experience is an asset but not required.
• Basic computer skills and comfort working virtually.

Interview Process

• To support a convenient and accessible hiring process, all interviews are currently conducted through video conferencing.