Customer Service Trainee - WFH
About Our Organization
For decades, our mission has centered on supporting hardworking families throughout North America. We proudly partner with thousands of unions and member-driven organizations, providing their communities with clear, dependable guidance on the benefits designed to protect them. As the only fully unionized benefits provider, we hold ourselves to a higher standard of integrity, transparency, and service. Families place their trust in us—and we work every day to honor that trust.
Position Overview
This is more than a remote role—it’s an opportunity to make a real impact. You’ll work with union members who have specifically requested to review their benefit options. Your job is to assist them, educate them, and ensure they fully understand the resources available to support their families.
Your responsibilities will include:
Connecting with members through phone calls or virtual meetings
Coordinating and leading scheduled benefit consultations
Explaining program details clearly and simply, without jargon
Completing digital documents and forms accurately
Providing follow-up communication to maintain strong, ongoing relationships
Every interaction you have helps families feel more confident about their coverage and their long-term financial protection.
What We Offer
Competitive Weekly Income – plus performance-based bonus opportunities
Advancement Opportunities – a structured path to leadership roles
Flexible Work Schedule – design your full-time hours around your life
Fully Remote Work – operate entirely online with proven systems in place
Residual Income – earn long-term commissions through renewals
Comprehensive Benefits – health, dental, and vision options available
Professional Development – continuous coaching, mentorship, and training
Annual Company Trips – all-expenses-paid travel to destinations such as Cancun, Puerto Rico, Las Vegas, Disney, and the Bahamas
Who Thrives in This Role
We’re looking for individuals who demonstrate:
Strong and confident communication skills
Reliable organizational habits and attention to detail
A genuine interest in helping, guiding, and educating others
A high school diploma or equivalent
Experience in customer service, retail, or sales (an asset, but not required)