Work From Home - CSR
Role Overview
This position focuses on supporting individuals and families who have already requested information about their benefit options. Our organization has spent decades working alongside unions and professional associations throughout North America, helping members better understand and maintain supplemental coverage.
There is no cold calling or unsolicited outreach involved. Every interaction is scheduled with members who have proactively asked to review their benefits, allowing conversations to stay focused, respectful, and informative.
This role is centered on education and guidance — not high-pressure selling.
What You’ll Do
As a representative, your day-to-day responsibilities will include:
Coordinating virtual appointments with members seeking benefit reviews
Hosting one-on-one conversations via Zoom or phone
Clearly explaining coverage options and program details
Assessing individual needs and outlining available solutions
Maintaining follow-ups to provide ongoing support
Applying a proven training framework to improve performance
Working toward personal benchmarks with opportunities for advancement
The emphasis is on building trust, delivering clarity, and creating long-term value for the families you assist.
Who We’re Looking For
This opportunity is well-suited for individuals who bring:
Strong verbal and written communication skills
Comfort using computers and online meeting tools
A professional, self-driven approach to work
Effective time-management and organization
Openness to coaching and continuous development
Eligibility to complete a background screening
Previous experience in customer service, sales, or client-facing roles is helpful but not required. Success in this role is driven by consistency, reliability, and a willingness to learn.
Compensation & Growth
Team members gain access to a comprehensive support and compensation structure, including:
Structured onboarding and ongoing mentorship
Weekly pay with performance-based weekly bonuses
Advancement opportunities for leadership-focused individuals
Long-term stability within an established industry
Flexible full-time scheduling
Fully remote work setup
Residual income potential
Medical, dental, and vision coverage
Incentive trips and company-sponsored events
Recognition programs for top contributors
A collaborative, team-oriented environment
Why This Opportunity Matters
This role offers more than short-term income. It provides:
Uncapped earning potential
Clear development paths into leadership and management
Transferable professional skills
Meaningful work that helps families make informed decisions
The backing of a trusted organization with decades of experience
The convenience and flexibility of working from home